Call divert (internal and external)

Call divert, also known as call forwarding, is another crucial feature offered by PBX systems. It allows incoming calls to be redirected to a different number or extension, which can be particularly useful in various scenarios. Here are some key benefits of the call divert feature on a PBX:

1. Business Continuity: Call divert ensures that no calls are missed, which is essential for business continuity. If an employee is out of the office, on another call, or if the office is closed, incoming calls can be diverted to another line, a mobile phone, or even a home number.

2. Increased Availability: Call divert increases the availability of your employees to answer calls. With this feature, employees can take calls outside of the office, ensuring customer issues are addressed timely.

3. Enhanced Customer Service: By enabling call divert, a business ensures that customer calls are always answered, which can lead to improved customer service. Even if the primary contact is unavailable, the call can be diverted to another employee to ensure a prompt response.

4. Flexibility: Call divert provides businesses with increased flexibility. For instance, calls can be diverted to different numbers based on various conditions like the time of day or the day of the week. 

5. Professionalism: Just like call transfer, call divert can also contribute to a more professional image of the business. When customers call, they expect their call to be answered. Call divert ensures that calls are not left unanswered, which can lead to improved customer satisfaction.

6. Work-Life Balance: Employees can divert their calls to voicemail or to other employees when they're off work, during weekends, or on holidays, which can improve their work-life balance. They can feel confident knowing that their calls are being taken care of.

In summary:  call divert feature on a PBX is invaluable in ensuring that businesses do not miss important calls, thereby increasing their efficiency, flexibility, and customer satisfaction.